30-Day Wear Guarantee & Exchanges Policy
Every Fitsum garment is fabricated from architectural heavyweight loopback cotton. We guarantee uncompromising structural integrity, transparent delivery timelines, and hassle-free size exchanges.
2 – 4 Business Days
Express door-to-door courier service across all major cities in Pakistan via TCS, Leopard, and Trax Logistics with live parcel tracking.
Free > Rs. 4,000
All orders exceeding Rs. 4,000 receive automatic free express shipping at checkout. Standard flat rate of Rs. 250 applies to smaller orders.
Cash on Delivery
Inspect the sealed courier bag at your doorstep before payment. Online bank transfer and card payments are also supported with 256-bit SSL encryption.
How Size Exchanges & Returns Work
We engineered our exchange process to be zero-friction so you can find your exact silhouette with absolute confidence.
Notify Workshop Concierge
Message our atelier desk on WhatsApp or submit our return form with your order reference (e.g. #FTS-9022) and desired replacement size.
Courier Handover
Place the garment in its original frosted polybag with tags attached. Hand over the package to our designated courier pickup rider.
24h Studio Turnaround
Within 24 hours of receiving the returned item at our Lahore studio, your exchanged size is dispatched or your refund is reimbursed.
30-Day Wear Assurance
Every Fitsum garment is pre-shrunk and engineered from high-density 420–500 GSM loopback terry. If your garment does not meet architectural expectations or fails to fit perfectly, we provide a hassle-free 30-day exchange or refund.
Initiate Return or ExchangeReturn Eligibility Standards
Return Protocols & Refund Processing
Transparent covenants governing domestic exchanges across Pakistan and nationwide courier logistics.